Once a return has been approved, we will organise the return of the goods (in the case of faulty goods, Art Shed Brisbane will be responsible for return postage costs).
Please email Art Shed Brisbane prior to returning the goods and provide the following: invoice number product name reason for refund request submit an image if possible include all your contact details). There is no time limit for the return of goods which meet the criteria listed above under ‘When are customers entitled to a refund’. Bank statement showing transaction total and date of purchase.Please note that all returns, refunds, exchanges or repair requests must be accompanied by any of the following Proof of Purchase documents: If they are unable to prove from whom and when the item was purchased.If a customer knew, or should have known about a fault when the goods were bought, for example when sold as ‘damaged’ or seconds.This includes when a customer has found a cheaper product elsewhere, has bought a gift that is unsuitable, or their circumstances have changed and they no longer require the goods. When they changed their mind about a product.When are customers not entitled to a refund? Under these circumstances, customers may negotiate with staff so an appropriate solution is found such as repair, replacement or refund. Does not match the sample or description the customer was shown.Does not do the job that the customer was led to believe it would do.Has a fault that the customer did not know about at the time of purchase.Please choose items carefully as we do not provide refunds or exchanges for incorrect choice or change of mind for online purchases. (please scroll down for our In-store Purchases refund policy) Change of mind
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