This is to make sure that one of our guides are available. We require guests to book a tour at least 48 hours in advance. It seems like there simply "must be an better way!"Īnother feature that I would love to see is to open up the bookout window for tours once they are already booked. So, for every private tour we book, we need to add a new tour with a new description and a new price AND make a new calendar that only has that tour on it to be able to link our customer to it. especially since the pricing is usually different for each private tour. This also means that I can't have multiple private tours on that calendar. With Peek, you can easily set up a private tour, but you need to link the customer to a calendar that they then have to select which date they want to book. With GISO, I was used to being able to set up a private tour and link the customer directly to that tour. One con I have right now is regarding private tours. Customer service has been nothing but friendly, prompt, and helpful. Everything is streamlined and just makes sense. Our previous system was to send a paypal invoice. Another thing that's helpful on the backend is being able to input a customer's credit card when they call in. Also since Peek is just a little pop up on the screen, our customers don't actually leave our website when they're booking a tour. All of the credit card processing is done seamlessly through Stripe, unlike with GISO where folks were redirected to PayPal. Their setup fee was nominal, and the operating costs are flexible.
PEEK PRO BOOKING PRO
I switched to Peek Pro from Get In Sell Out about 2 months ago, and there's no looking back! I love the clean look of Peek and the ease of use for both my customers and on the back end. Had better tutorial tools to understand the system and just done more work and less talk about fixing my issues I would most likely still be using them. If Peek Pro had been better at communicating. Then you would have to turn the phone and lose the options! I cannot carry my pc/ laptop around with me when I need to make changes of find information for customers. You had to use it in landscape mode to get the options but the screen was too short because of the top tool bar. The phone app was irritating, every time you changed the screen from portrait to landscape it would rebook. The tech who was doing most of the onboarding was singularly focused and did not understand how the items I needed integrated together. I was assured it would be done only to wait a week and then blast a frustrated email that it was not completed. I had multiple email and video meetings with peek pro asking them to complete tasks they had listed and were not completed.
PEEK PRO BOOKING PC
That process never worked on pc or on apps which is a feature offered. A feature which is highly appealing is the sending of a picture with the followup email. It was one of the main reasons for switching, to have better email and sms communication with my customers. The emails, confirmations and reminders were difficult to get used too. The onboarding which was "supposed" to be seamless had me working with my old booking system at the same time, which is twice the work. Worst experience onboarding, lousy communication
0 kommentar(er)
